Instructions

Start out the huddle by setting expectations for creating a safe space and being respectful of everyone’s contributions. Give each staff member a copy of the Civility Matters Checklist and let them fill it out. After everyone is done, use the guiding questions to facilitate a group discussion.

After this huddle

Staff should know how to:

• Be able to know what workplace incivility is.
• Be able to identify when they might be enabling workplace incivility
• Feel empowered to contribute to a positive work environment.
  

Notes to the huddle leader

• Understand that this can be a sensitive and intimidating topic, so it is important not to pressure anyone who is hesitant to share their views and experiences.
• Use this opportunity to direct staff to the supports available to them when they experience or witness workplace incivility.
• Strained work relationships often make us want to work alone, which potentially puts us and the people we care for at risk. The people we care for can sense tension that exists between staff, and their behaviour may reflect that