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Leading from the Inside Out
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  • "This program is great and well facilitated. I hope that more healthcare leaders can have the opportunity to participate in this kind of program."
  • "This is a good program and especially helpful to have other participants in the same field of work."
  • "I thought Callie did a great job at providing opportunities for everyone in the group to open, honest and to share their valuable experiences with others."
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Guidelines & Regulations

Guidelines and Regulations

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WorkSafeBC’s healthcare and social services planned inspection initiative focuses on high-risk activities in the workplace that lead to serious injuries and time-loss claims.
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WorkSafeBC is releasing a discussion paper with proposed amendments to the Current Rehabilitation Services and Claims Manual that guide wage rate decisions related to short-term and long-term disability compensation. Recommended amendments include: These changes may affect your claims costs. Click here to view the proposed changes and offer feedback to WorkSafeBC – The deadline is 4:30 p.m. on Friday, […]
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Why you should stand up to incivility | Q&A with Rhonda Croft

February 15, 2019
Bullying and incivility is a major problem in workplaces, homes, schools, and online. SafeCare BC and its members can play a role in creating safe, healthy, and civil workplaces.

Bullying and incivility is a major problem in workplaces, homes, schools, and online.  SafeCare BC and its members can play a role in creating safe, healthy, and civil workplaces.

As part of its Civility Matters! SafeCare BC invites you to participate in a webinar on February 27. Rhonda Croft, Acting Executive Councillor with the BC Nurses’ Union, will be one of the panellists discussing the concept of incivility in the workplace and strategies for staff and leaders on how to create better work environments. Rhonda has researched workplace incivility and is passionate about this issue.

Why is this an important issue for you?
Workplace bullying, harassment, and incivility resonate with me because I experienced it as a new nurse, and I have heard countless stories of others who have experienced it. Why are we being uncivil to each other? There is bullying from the top down and bullying between workers. Why is this happening when we work in a caring profession?

Does everyone have a responsibility to help foster more civil workplaces?

Definitely, we know that healthcare workers are challenged, working short-staffed, the complexity of care is increasing, and frustrations abound. We all must be mindful of how we show up at work. How we treat each other is key. We must stand up for each other, challenge inappropriate behaviours when we see them, and ensure we are not part of the problem.

What can people do?
We have a checklist listing various behaviours that can lead to workplace incivility. It can be very small things, such as eye-rolling. Because we often do things unconsciously, we can be part of the problem without even being aware of it. And we must move from being silent witnesses to incivility and report it. You don’t have to be best friends with the people you work with, but basic human kindness can go a long way. We also need to take advantage of self-care strategies.

Why should organizations dedicate resources to address bullying, harassment, and workplace incivility?
We know that it is not only the law for employers to provide respectful workplaces. It is also the right thing to do. We know that people suffer psychological injury more than they do physical injury. Our nurses have told us they worry more about being bullied at work than they do about being hit by their patients. People are leaving the profession, and we won’t be able to retain staff if this continues. Civility actually matters. And we’re fooling ourselves if we think this doesn’t affect the people we care for. It’s of interest to everyone. Changing culture takes time, but we must normalize that incivility isn’t acceptable.

Why you should stand up to incivility | Q&A with Rhonda Croft

Featured Resources

Dr. Heather Cooke has more than 20 years of experience working in dementia care in both a front-line and research capacity. Her current research focuses on the workplace relationships of front-line care staff, including workplace incivility and bullying. Heather’s work is supported by the Alzheimer Society of Canada, the Michael Smith Foundation for Health Research, and WorkSafeBC.
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In long-term care it is increasingly apparent that who is on shift is just as important as how many staff are on shift. Quality care is difficult to achieve when we do not routinely engage with one another in a positive, or civil, manner.
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Learn to recognize when someone is intoxicated, exercise your right to refuse unsafe work and how to objectively document intoxication.
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Learn about what workplace incivility is, be able to identify your role and how to feel empowered to contribute to a positive work environment.
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We strive to empower those working in the continuing care sector to create safer, healthier workplaces by fostering a culture of safety through evidence-based education, leadership, and collaboration.
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