Boundaries before burnout: Avoiding the people-pleasing trap

A safe place to talk about unsafe experiences 

“I was sent here.”  It’s an admission Steve Rookyard sometimes hears at the beginning of a training day. The person has shown up, but their interest has yet to follow.  For him, that’s somewhere to...

Jody Braam on listening beyond words in dementia care 

This fall, the Hearts and Hands conference for health care assistants will bring frontline care workers together for a day of learning, connection and celebration. In Langley, Jody Braam will lead a breakout session exploring...

Finding connection through empathy

The kind of leader people don’t forget

It didn’t start with leadership. Karen Tasker’s journey at Sienna Senior Living’s Lakeview Lodge Community, in West Kelowna, began in 2013, when she returned to the workforce after 14 years as a stay-at-home mom. Her...

Before you speak: Communicate with intention - Webinar slides

Words matter: How the language we choose shapes our relationships, our teams, and our experience of work

Think of your workplace — or your household, or your circle of friends — as a garden. Every day, you plant something. The words you choose are the seeds. When you plant a flower, you...

Communication in practice

Words matter | Safer workplaces start with everyday conversations

Jeopardy: How to play