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In long-term care it is increasingly apparent that who is on shift is just as important as how many staff are on shift. Quality care is difficult to achieve when we do not routinely engage with one another in a positive, or civil, manner.
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Safety Huddle

Incivility vs. Bullying

Learn to recognize when someone is intoxicated, exercise your right to refuse unsafe work and how to objectively document intoxication.

Instructions

Read the scenario out loud and use the guiding questions to facilitate a discussions about intoxication in client homes.

After this huddle Staff should be able to:

  • Recognize when someone is intoxicated.
  • Exercise their right to refuse unsafe work when necessary.
  • Report and objectively document intoxication.

Scenario

You are in a client’s home and you hear a family member shuffling around in the kitchen being loud and obnoxious; slamming cabinet doors and dishware. They come into the room where you are providing care to your client and you can smell alcohol on them from a distance. They are pacing about the room; muttering, slurring and appear to be unsteady on their feet. They are getting in your way and begin yelling at you to do your tasks differently than you would normally do them.

Guiding questions

  • What is intoxication and how can you identify it?
  • What risks does intoxication pose to your safety?
  • How would you respond in this scenario?

Notes to Huddle Leader

Sta should recognize intoxication of clients and/or their family members as a safety risk and know that they have the right to refuse unsafe working conditions. If posed with a situation like this, care workers should make sure the person in care is safe, leave the building, report to their supervisor and document the situation as objectively as possible.

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Incivility vs Bullying Safety Huddle and Attendance Sheet
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Incivility vs. Bullying

Additional Resources

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Bullying and incivility is a major problem in workplaces, homes, schools, and online. SafeCare BC and its members can play a role in creating safe, healthy, and civil workplaces.
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Resources Related to 

The bullying and harassment resource tool kit helps employers and workers to understand their legal duties, and to prevent and address bullying and harassment in the workplace.
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This document contains a step-by-step guide for developing reporting procedures for workplace bullying and harassment, as well as sample procedures and a sample complaint form.
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Use this template to develop a bullying and harassment policy for your organization.
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We strive to empower those working in the continuing care sector to create safer, healthier workplaces by fostering a culture of safety through evidence-based education, leadership, and collaboration.
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