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We are dedicated to providing comprehensive occupational health and safety (OHS) consulting services tailored to your needs.
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Our Programs
Psychological health and safety, often called workplace mental health, encompasses principles and practices to foster a supportive, respectful, and psychologically safe work environment.
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The Provincial Violence Prevention Curriculum is recognized as best-practice in violence prevention training for health care workers.
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Guidelines & Regulations

Guidelines and Regulations

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Amendments to the Occupational Health and Safety Regulation (OHSR), Part 5: Chemical Agents and Biological Agents – Emergency Planning came into effect on February 3, 2025. Changes include additional requirements to minimize the risk, likelihood, and harm caused by an emergency involving hazardous substances.   Hazardous substances include biological, chemical or physical hazards that may reasonably […]
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WorkSafeBC has acknowledged an error in calculating the 2025 insurance premiums that are paid by our two member employer groups–those providing community health support services (classification unit 766006) and those in long-term care (classification unit 766011).
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Safety Huddle

Responding to Visitor Emotions

Learn why visitors may experience different emotions as restrictions are lifted and be able to respond appropriately if confronted.
Safety Huddle and Attendance Sheet
Printable Hand Out

Instructions

Before the huddle: print a few copies of the Responding to Visitor Emotions handout to share with staff.

During the huddle: read the scenario aloud to staff. Then, using the handout as a guide, discuss how care staff could respond if they were in Kamal’s position.

After this huddle Staff should be able to:

  • Understand why visitors may experience different emotions as restrictions are lifted.
  • Be able to respond appropriately if confronted by visitors who are experiencing intense emotions.

Scenario

Alex has just arrived for a visit with his mother. He has been visiting regularly and complying with infection prevention measures such as masking and rapid testing prior to his visits.

The greeter, Kamal, informs Alex that visitors are no longer required to wear a mask and will not be asked for proof of vaccination. Alex is shocked and concerned about the safety of himself and his mother. He asks

Kamal if anyone can come into the care home. Kamal responds “That’s correct. A visitor does not have to provide proof of vaccination or do a rapid test.”

Alex starts shouting at Kamal “I can’t believe you are not protecting the seniors living in this care home! How are you going to make sure that my mom doesn’t get sick if no-one has to be vaccinated or wear a mask?”

Guiding questions

  • What might be causing Alex’s emotional reaction?
  • How would you respond if you were in Kamal’s position?
  • What strategies could you use to diuse the situation?
  • What policies are in place to promote respectful communication? If the situation escalates, what are your rights?
Downloads
Safety Huddle and Attendance Sheet
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1.9MB
Printable Hand Out
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28.2KB
Responding to Visitor Emotions

Additional Resources

The Province has introduced a new masking policy for all healthcare workers who provide direct care effective immediately. Staff Requirements Visitor Guidance With an increase in viral respiratory illnesses (VRI) across the province, the Ministry of Health has introduced new masking measures to help control the spread of these illnesses. It's important to remember that […]
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More Safety Huddles

Equip your team with the skills to spot workplace hazards before they cause an injury. This safety huddle guides staff through conducting an environmental scan, a key part of any point of care risk assessment. Discover how to build a proactive safety culture and protect your healthcare team.
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In this huddle, we’ll review safe and effective cleaning and disinfecting practices in the workplace. Staff will learn how to follow workplace policies, clean and disinfect shared equipment and high-touch areas, and select the right personal protective equipment (PPE) for different cleaning tasks. We’ll also cover where to find important information such as safety data sheets and product labels, which explain safe handling and spill response procedures. Use the guiding questions to spark discussion about common high-risk areas, frequently shared items, and strategies for reducing the spread of infectious diseases.
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Providing compassionate end-of-life care is a profound part of the job, but it can also lead to grief and loss for frontline staff. This can impact well-being and team morale. Fostering a workplace culture where open conversations about grief are supported is crucial for the health and safety of your team. Discover how to recognize grief in the workplace and provide essential support to your healthcare staff.
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Working with clients or residents and their families is not always easy. You may not be able to control how others act, but you can control how you respond.
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When a critical incident impacts your team, it's vital to have a safe space to talk and heal. Our critical incident debriefing tools provide leaders and frontline staff in BC's long-term care and home support sectors with a structured way to discuss what happened, ensuring everyone feels supported with dignity and respect. Discover how to create a culture of psychological safety, identify available resources, and learn to navigate these challenging conversations to promote recovery and well-being.
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This SafeCare BC safety huddle provides guidance on how to utilize your Joint Occupational Health and Safety (JOHS) Committee to improve workplace safety. Learn how to report safety hazards, understand the role of the JOHS committee, and find JOHS resources. Ideal for healthcare workers and safety training.
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A strong organizational culture fosters employee engagement, collaboration, and productivity, while a weak or toxic culture can lead to dissatisfaction and high turnover.
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Learn to recognize feeling unsettled, use effective self-settling strategies in situations self-setting may be helpful.
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Resources Related to 

Explore how grief presents itself in care environments and find ways to support both yourself and others through the experience.
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Why psychological safety matters in care work  Being a care worker means your work is more than a job. It is personal and meaningful.  You build trust with the people you care for. You support them through illness, change, and loss. You share quiet moments, hard conversations, and sometimes, final goodbyes.  You also face real […]
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Some injuries don't leave a mark, but they change how you show up, how you cope, and how long you can keep going. Psychological injury is often overlooked, but for many workers, it's quietly reshaping their lives.  What is psychological injury, really?  Many might equate psychological injury to simply feeling overwhelmed. But it's what happens […]
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Share a reflection with staff that providing end-of-life care is one of the most important and compassionate parts of the work they do in long-term care.
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We strive to empower those working in the continuing care sector to create safer, healthier workplaces by fostering a culture of safety through evidence-based education, leadership, and collaboration.
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