“When I saw the participation rate, which was way above 90 per cent of our care staff who took the training, I thought, okay, there is something here,” says Loren Tisdelle, human resources director at Louis Brier...
Workplace communication improves when teams use strength-based language, I statements, objective words, and curiosity to build trust.
“I” statements help shift difficult conversations from blame to connection. By focusing on your own feelings, the situation, and its impact, you can reduce defensiveness, improve understanding, and build healthier communication habits at work and...
This safety huddle can be used to lead a discussion on how assuming positive intent can reduce workplace tension.
This story is told from the perspective of Billie Askelend, Senior Executive Director at Nicola Lodge. No one expected a love story to begin at Nicola Lodge, least of all Roy. At eighty-nine, he had...
Explore the underlying causes of workplace conflict and learn how to manage them using a psychological health and safety framework.
Learn how adaptable design and thoughtfully selected equipment can meet a range of resident needs and preferences.
It often starts small. A co-worker cuts you off during a report. Someone ignores your “good morning.” A team member sends a blunt message with no context. It’s not as obvious as yelling or name-calling,...
Slides for the Building a culture of communication to support neurodiverse voices
Think about the last time you felt genuinely safe and understood in a challenging situation. That sense of comfort and trust is at the heart of trauma-informed care. This approach recognizes that many people carry...
