The kind of leader people don’t forget

It didn’t start with leadership. Karen Tasker’s journey at Sienna Senior Living’s Lakeview Lodge Community, in West Kelowna, began in 2013, when she returned to the workforce after 14 years as a stay-at-home mom. Her...

Building safer spaces

“When I saw the participation rate, which was way above 90 per cent of our care staff who took the training, I thought, okay, there is something here,” says Loren Tisdelle, human resources director at Louis Brier...

Words matter

The power of "I" statements

“I” statements help shift difficult conversations from blame to connection. By focusing on your own feelings, the situation, and its impact, you can reduce defensiveness, improve understanding, and build healthier communication habits at work and...

Choosing curiosity over judgment

The love story no one saw coming

This story is told from the perspective of Billie Askelend, Senior Executive Director at Nicola Lodge.  No one expected a love story to begin at Nicola Lodge, least of all Roy. At eighty-nine, he had...

Managing workplace conflict

Designing for person-centered care

The incivility epidemic: Why workplace rudeness is on the rise and what we can do about it 

It often starts small.  A co-worker cuts you off during a report. Someone ignores your “good morning.” A team member sends a blunt message with no context. It’s not as obvious as yelling or name-calling,...

Webinar slides - Building a culture of communication to support neurodiverse voices