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Leading from the Inside Out
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  • "This program is great and well facilitated. I hope that more healthcare leaders can have the opportunity to participate in this kind of program."
  • "This is a good program and especially helpful to have other participants in the same field of work."
  • "I thought Callie did a great job at providing opportunities for everyone in the group to open, honest and to share their valuable experiences with others."
  • "Working with the other leaders was the most rewarding – to hear other leaders and their struggles and together coming up with self-care strategies to better cope with work-life balance"
Guidelines & Regulations

Guidelines and Regulations

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WorkSafeBC’s healthcare and social services planned inspection initiative focuses on high-risk activities in the workplace that lead to serious injuries and time-loss claims.
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WorkSafeBC is releasing a discussion paper with proposed amendments to the Current Rehabilitation Services and Claims Manual that guide wage rate decisions related to short-term and long-term disability compensation. Recommended amendments include: These changes may affect your claims costs. Click here to view the proposed changes and offer feedback to WorkSafeBC – The deadline is 4:30 p.m. on Friday, […]
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Safety Huddle

Responding to Visitor Emotions

Learn why visitors may experience different emotions as restrictions are lifted and be able to respond appropriately if confronted.

Instructions

Before the huddle: print a few copies of the Responding to Visitor Emotions handout to share with staff.

During the huddle: read the scenario aloud to staff. Then, using the handout as a guide, discuss how care staff could respond if they were in Kamal’s position.

After this huddle Staff should be able to:

  • Understand why visitors may experience different emotions as restrictions are lifted.
  • Be able to respond appropriately if confronted by visitors who are experiencing intense emotions.

Scenario

Alex has just arrived for a visit with his mother. He has been visiting regularly and complying with infection prevention measures such as masking and rapid testing prior to his visits.

The greeter, Kamal, informs Alex that visitors are no longer required to wear a mask and will not be asked for proof of vaccination. Alex is shocked and concerned about the safety of himself and his mother. He asks

Kamal if anyone can come into the care home. Kamal responds “That’s correct. A visitor does not have to provide proof of vaccination or do a rapid test.”

Alex starts shouting at Kamal “I can’t believe you are not protecting the seniors living in this care home! How are you going to make sure that my mom doesn’t get sick if no-one has to be vaccinated or wear a mask?”

Guiding questions

  • What might be causing Alex’s emotional reaction?
  • How would you respond if you were in Kamal’s position?
  • What strategies could you use to diuse the situation?
  • What policies are in place to promote respectful communication? If the situation escalates, what are your rights?
Downloads
Safety Huddle and Attendance Sheet
Printable Hand Out
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65.6KB

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Learn when it is safe to transfer a person in care and know what to do if it is not safe to transfer.
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We strive to empower those working in the continuing care sector to create safer, healthier workplaces by fostering a culture of safety through evidence-based education, leadership, and collaboration.
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