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Resources & Tools

Resources and Tools

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The Home Care and Community Health Support Pocketbook was created to bring awareness to several health and safety issues faced in home and community care.
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In long-term care it is increasingly apparent that who is on shift is just as important as how many staff are on shift. Quality care is difficult to achieve when we do not routinely engage with one another in a positive, or civil, manner.
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Programs & Services

Programs and Services

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Leading from the Inside Out
Leading from the Inside Out provides a safe space for leaders in continuing care to share their challenges and learn self-care practices.
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The Provincial Violence Prevention Curriculum is recognized as best-practice in violence prevention training for health care workers.
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Guidelines & Regulations

Guidelines and Regulations

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The Province has introduced a new masking policy for all healthcare workers who provide direct care effective immediately. Staff Requirements Visitor Guidance With an increase in viral respiratory illnesses (VRI) across the province, the Ministry of Health has introduced new masking measures to help control the spread of these illnesses. It's important to remember that […]
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Staff Requirements Visitor Guidance With an increase in viral respiratory illnesses (VRI) across the province, the Ministry of Health has introduced new masking measures to help control the spread of these illnesses. It's important to remember that masking is just one part of a comprehensive infection prevention and control (IPAC) strategy. To enhance your efforts, […]
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Webinar

Managing challenging conversations as a leader

Join us for a one-hour engaging and interactive webinar designed for managers and leaders who want to strengthen their communication skills for navigating challenging conversations. In today’s dynamic work environment, addressing difficult issues with confidence, empathy, and clarity is essential for fostering a positive team culture and driving performance. Leaders will learn to approach sensitive conversations with compassion, openness, and effectiveness through role-playing scenarios, group discussions, and reflective exercises. Participants will leave with actionable insights they can immediately apply within their teams. Equip yourself with the tools to turn challenging conversations into opportunities for growth, connection, and stronger team dynamics.

Learning objectives:

  • Recognize common obstacles to effective communication and learn strategies to overcome them, especially in high-pressure situations.
  • Learn and practice key communication techniques that encourage open, honest dialogue and promote mutual understanding among team members.
  • Build emotional intelligence skills to manage better reactions, foster empathy, and strengthen relationships during challenging conversations.

Learning outcomes:

By the end of this webinar, you’ll walk away with practical and effective communication techniques and feel better equipped to handle difficult conversations with poise. You’ll be able to facilitate constructive rather than confrontational resolutions that promote collaboration, foster a culture of mutual respect, and potentially enhance overall team cohesion.

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Speakers

Presented by

Toronto Metropolitan University
Yuri Cho is a teacher and consultant that has been studying pedagogical approaches to improve the integration of anti-oppressive principles into learning environments. She is a transformative educator who, over the last decade, has participated in equity, diversity and justice training related to empowering marginalized identities. Yuri applies her training and experience in the classroom and in organizational settings to encourage children and adults to challenge the status quo through highly engaging and experiential methods. Yuri's teaching philosophy centers on the potential of education to challenge systemic injustices and promote equity through self-awareness, empathy, and respect for diverse perspectives.
Ellen Choi, PHD is an Assistant Professor at Toronto Metropolitan University in the Ted Rogers School of Management. She teaches organizational behaviour, which includes topics like decision making, team effectiveness, leadership, and motivation. She is an organizational social psychologist who trained at the London School of Economics and completed her doctoral degree at the Ivey School of Business. In particular, she studies the efficacy of mindfulness training on performance under pressure, resilience, and errors. Ellen has taught and researched mindfulness with corporate executives, lawyers, MBA students, elementary school students, police recruits, and in health care settings.
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We strive to empower those working in the continuing care sector to create safer, healthier workplaces by fostering a culture of safety through evidence-based education, leadership, and collaboration.
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