Join us for a one-hour engaging and interactive webinar designed for managers and leaders who want to strengthen their communication skills for navigating challenging conversations. In today’s dynamic work environment, addressing difficult issues with confidence, empathy, and clarity is essential for fostering a positive team culture and driving performance. Leaders will learn to approach sensitive conversations with compassion, openness, and effectiveness through role-playing scenarios, group discussions, and reflective exercises. Participants will leave with actionable insights they can immediately apply within their teams. Equip yourself with the tools to turn challenging conversations into opportunities for growth, connection, and stronger team dynamics.

Learning objectives:

• Recognize common obstacles to effective communication and learn strategies to overcome them, especially in high-pressure situations.
• Learn and practice key communication techniques that encourage open, honest dialogue and promote mutual understanding among team members.
• Build emotional intelligence skills to manage better reactions, foster empathy, and strengthen relationships during challenging conversations.

Learning outcomes:

By the end of this webinar, you’ll walk away with practical and effective communication techniques and feel better equipped to handle difficult conversations with poise. You’ll be able to facilitate constructive rather than confrontational resolutions that promote collaboration, foster a culture of mutual respect, and potentially enhance overall team cohesion.