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Resources and Tools

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The Home Care and Community Health Support Pocketbook was created to bring awareness to several health and safety issues faced in home and community care.
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In long-term care it is increasingly apparent that who is on shift is just as important as how many staff are on shift. Quality care is difficult to achieve when we do not routinely engage with one another in a positive, or civil, manner.
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Programs & Services

Programs and Services

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Leading from the Inside Out
Our Programs
Leading from the Inside Out provides a safe space for leaders in continuing care to share their challenges and learn self-care practices.
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The Provincial Violence Prevention Curriculum is recognized as best-practice in violence prevention training for health care workers.
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Guidelines & Regulations

Guidelines and Regulations

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WorkSafeBC has acknowledged an error in calculating the 2025 SafeCare BC levy, which is included in the premiums paid by our two member employer groups–those providing community health support services (classification unit 766006) and those in long-term care (classification unit 766011).
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The Province has introduced a new masking policy for all healthcare workers who provide direct care effective immediately. Staff Requirements Visitor Guidance With an increase in viral respiratory illnesses (VRI) across the province, the Ministry of Health has introduced new masking measures to help control the spread of these illnesses. It's important to remember that […]
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Self-care

Psychological injuries in the workplace require as much attention and consideration as physical injuries.
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Think about the last time you felt genuinely safe and understood in a challenging situation. That sense of comfort and trust is at the heart of trauma-informed care.   This approach recognizes that many people carry the effects of past trauma, which can shape how they experience life. By providing care with empathy, patience and respect, […]
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Neurodiversity celebration week (March 17 to March 23, 2025) is a great opportunity to make a difference by creating more supportive, inclusive spaces, as neurodivergence is more common than many realize.  In fact, it's estimated that about two million Canadians, roughly five percent of the population, are neurodivergent (2024). Most – if not all – […]
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Finding true moments of pause can feel elusive in a world that's always on the go.   Recharging is about more than just rest. It's about reconnecting with what makes you feel alive, inspired, and at peace. Here are some creative "me time" ideas to help you feel like yourself again:  1. Revisit a childhood hobby  […]
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As the amount of daylight increases and the frigid winter months come to an end, daylight saving time  finally allows us to "spring forward." But have you ever considered the effects that one-hour change has on your body and mind?   It’s more than just losing sleep. It can impact your mood, energy, and even […]
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A short pause holds powerful potential, especially when it helps you become more present, focused, and productive.
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Trauma-informed workplaces recognize the prevalence of trauma and take deliberate steps to create an environment that avoids re-traumatization or further trauma to an employee.  
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Ava Turner's story didn't begin with a title–it started with a purpose. Growing up in a household celebrating her Black identity and Jamaican heritage, Ava learned early that taking pride in who you are will lead you to where you want to go.    As she entered spaces where diversity was rare, Ava quickly realized […]
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The Working Mind for Managers and Leaders Workshop
Zoom
April 24 @ 9:00am to 1:00pm
Leadership, Mental Health
Starting at $35
April 24 @ 9:00am to 1:00pm
Please note: this is a continuation of the April 17 session.
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The Working Mind for Managers and Leaders Workshop
Zoom
April 17 @ 9:00am to 1:00pm
Leadership, Mental Health
Starting at $35
April 17 @ 9:00am to 1:00pm
Please note, this session takes place over two days: April 17 and April 24.
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Caring for residents is so much more than a job. It's a journey that touches the heart and forms deep connections with the people you care for. Every shared moment, every smile, every goodbye leaves a mark on your soul.   While grief can sometimes feel overwhelming, it's also an opportunity to find meaning and purpose. […]
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What is workplace incivility?  Ever walk away from work feeling exhausted, not because of the tasks, but because of how people treated each other? A dismissive comment, a silent snub, or a passive-aggressive email that lingers. These moments may seem small, but they slowly chip away at your energy and focus. This is workplace incivility, […]
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In today's fast-paced and demanding world, it's easy to overlook the importance of self-esteem, both for individuals and within the workplace. Self-esteem, essentially how we value and perceive ourselves, plays a crucial role in our overall well-being, ability to cope with challenges, and success in our personal and professional lives.
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We're all told to practice gratitude, but it can feel impossible to find anything to be thankful for when life gets overwhelming.   Genuine gratitude doesn't mean ignoring your struggles or forcing a smile when things are hard. It means recognizing the good, even when things are difficult. It's a shift in perspective that can change […]
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WorkSafeBC's resource page for bullying and harassment.
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At first, it’s just a dull ache, something you can ignore. A sore back from work or a stiff wrist from too much typing. No big deal, right?  But then, the pain lingers. Simple tasks become frustrating. A night of poor sleep turns into weeks of exhaustion. You stop doing the things you love because […]
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Psychologically healthy and safe workplaces promote workers’ psychological well-being and actively work to prevent harm to workers’ psychological health. In a psychologically healthy and safe workplace, everyone feels supported, respected, and valued. 
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Gratitude
Self-care
What are you grateful for? It doesn’t have to be anything big—it can be as simple as a good cup of coffee in the morning. Taking time to appreciate what you see as positive or meaningful in your life can have a profound impact on how you experience the world.  
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Burnout doesn't announce itself. It creeps in quietly, slowly wearing you down. Like a silent virus, it sneaks in unnoticed, masquerading as everyday stress until, before you know it, you're running on empty. It shows up as mental fog, constant fatigue, and the nagging feeling that no matter how much you do, it's never enough. […]
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Self-care is an attainable way, over which we have full control, to single-handedly better our own self and the experiences we have with the world around us.
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"There's something very liberating about a fresh start," says social psychologist Omid Fotuhi, emphasizing how New Year's resolutions give us a chance to redefine ourselves and our goals (2024, par. 5).   As the clock strikes midnight this year, we take a moment to reflect on the past year, celebrate its accomplishments, and think about how […]
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Join Vikki for an insightful webinar that delves into the nuances of vicarious trauma and burnout, exploring how the spiritual and ethical challenges of our work impact our well-being and our ability to uphold dignity and social justice for our clients. We’ll differentiate Collective Care from traditional self-care, emphasizing the importance of community support in […]
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Join us for an engaging and practical webinar with Yolanda Wang, a Registered Dietitian and certified personal trainer, as she explores how the food you eat affects your mental health. Yolanda will share the latest research on the connection between your diet and brain function. She’ll also provide simple tips for fitting healthy eating into […]
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We are taught how to read, write, do arithmetic, and ride a bike from a young age. However, many of us are not explicitly taught the critical skills of emotional intelligence - the ability to understand, acknowledge, and respond to our own and others’ emotions. And yet, without the ability to understand and regulate our […]
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In this edition 👇 Today is World Mental Health Day 👇 Support yourself with these resources 👇 Free mental health services 👇 Meet Sheila Fauman 👇 Watch mental health webinars on demand  👇 Register for a webinar  
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Led by Dr. Ryan Todd, founder of headversity. Compassion fatigue is a growing concern in high-stress professions, often leading to emotional exhaustion and decreased productivity. In this session, Dr. Todd will delve into the causes and symptoms of compassion fatigue, offering practical strategies to manage and mitigate its effects. Learn how to build resilience, foster […]
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Although the words stress, burnout, and trauma are spoken about more than ever, what exactly do they mean, and what do we do about them? In this 45-minute presentation, Dr Hillary McBride, Registered Psychologist, will provide helpful and accessible information about the nature of stress, burnout, and trauma, including how they are distinguished from each other, and what […]
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Working in caring professions, especially when we are exposed to other people’s trauma, can leave us with our own physical, psychological, and spiritual pain. In this webinar we will briefly look at how being exposed to trauma can affect us and what we can do about it individually and as organizational communities. By the end […]
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If you’ve ever felt like you’re spinning your wheels and making no progress, you’re far from alone. In fact, this year, a surprising 44% of Canadians reported feeling just as stuck. (2024, par. 2)  This originates from a 'fixed' mindset, a belief that our abilities and intelligence are permanent and can't be further developed. It’s […]
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Find out how Equity, Diversity, and Inclusion (EDI) affect caregiving work. Share experiences and learn how our identities affect caregivers’ and patients’ experiences in healthcare settings. How can we make our services more accessible to diverse populations? How does social identity affect aging? What simple things can we do to improve our workplace for clients […]
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The Working Mind for Employees Workshop
Haven Hill Retirement Centre - Penticton
August 5 @ 9:00am to 2:00pm
Mental Health
Starting at $35
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What is it?   International Self-Care Day, which lands on July 24, is an opportunity to reflect on how you care for yourself and prioritize your well-being. It is a chance to pause, think about what truly makes you feel your best, and commit to incorporating important pieces of self-care into your daily routine.  We often […]
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Sosa is a registered nurse with a Bachelor of Arts in Journalism. She is also the founder of Talks with Sosa, a yearly event that brings together experts to discuss mental health issues. When she isn’t hosting events, she is biking or writing.
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In this one-hour session with registered Nurse Sosa Eweka, we explore the question: "How much does stress impact how we show up every day?" Drawing from her extensive experience in healthcare, Sosa will share personal anecdotes and practical tips to help you thrive in your role. Learn to navigate the challenges of heavy workloads and […]
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This guides provides guidelines and recommendations of language to use that respects and honours equity, inclusion, diversity, anti-racism and accessibility.
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Everyone can be a champion against stigma when advocating the use of accurate and respectful language. So, as you communicate with others, be mindful of the impact of your language.
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Inclusive language is language that is free from words, phrases or tones that reflect prejudiced, stereotyped or discriminatory views of particular people or groups.
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Connect with Josephine Tite at the Positivity Centre to talk about what matters most to you.
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The right tools at the right time often make all the difference. Here you’ll find a series of Tools for Caring to help you take care of the well being of your people.
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Ever felt the weight of a task that demands your all, mentally and socially? That's psychological demands - the gripping anxiety of heavy workloads, looming deadlines, chaotic schedules, and intricate tasks. These various elements can have an impact not only on your professional performance but also on your physical well-being, as emotional demands have been […]
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Let’s embark on a comprehensive exploration of the diverse neurotypes within your workplace ecosystem! Looking through the lens of neurodiversity, we see that neurological differences, such as autism, ADHD, dyslexia, and others, are natural variations in how individuals think, learn, and experience the world. Join Lisa Lewis for an interactive workshop featuring insightful discussions and […]
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Drawing on his lived experience as a person with a disability who works from home and who uses caregiving services, Andrew will explore how we can make caregiving spaces accessible for clients and consumers alike. We’ll look at different aspects of disability management, approaches to accommodations, and consider how these can impact psychological health. We […]
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Language is a powerful tool! When used positively, it can reduce stigma, support our mental wellness, and provide an environment of support and inclusion. In this webinar, you’ll learn the principles for inclusive language, and how you can use those principles to create a positive work culture and support others working against stigma. Learning Objectives:
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Did you know that people who can notice and process emotion have higher levels of vitality and well-being?
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Having safe, healthy, and inclusive workplaces should be a basic goal for all employers. However, many workers view their workplace as being very unhealthy or even toxic. So why is there a disconnect between this basic goal and reality? In this session, Dr. Day will explore the key elements of a safe and respectful workplace […]
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Continuing care sector leadership roundtable with the Provincial Mobile Response Team (MRT) Join these monthly sessions to connect with managers and leaders across British Columbia in long-term and continuing care. The monthly leadership meetings respond to the many challenges those working in long-term care organizations face. Stretched to their limits with staff shortages, fatigue, and […]
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In this introductory workshop, Jennifer Aberman will help you learn how to manage stress and prevent burnout using evidence-based mindfulness practices. Join us for an hour of practical and accessible exercises, engaging videos, and time afterwards for reflection and discussion. What you will learn:
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As April 28th approaches, the National Day of Mourning serves as a reminder of the profound impact that workplace-related injuries and fatalities have on people's lives. While we are grateful that there have been very few worker deaths in the long-term and continuing care sector, it's crucial to acknowledge that many workers experience life-altering injuries […]
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Unconscious Bias is a topic that – though not new – is certainly getting more attention recently with the focus on the importance of Diversity, Equity & Inclusion. All of us carry unconscious bias in us, and this alone is not necessarily a bad thing. However, recognizing and working to address it is critical to […]
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In this webinar, we’ll explore the nature and profound impact of chronic pain in the workplace. We’ll also analyze factors contributing to chronic pain and share evidence-based, practical strategies specifically tailored for caregivers. We hope to empower caregivers with occupation-specific insights and equip them with tools to prevent, manage, or address chronic pain in their crucial roles.
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Learn about the ways trauma and stress can impact healthcare professionals and practice helpful coping strategies in this one-hour discussion about trauma and healthcare.
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Did you know that the average human attention span is only 8.25 seconds (2023, par. 2)? With numerous tasks vying for our attention, we must employ effective strategies to stay focused and on track.   In today's fast-paced world, maintaining productivity can be challenging, despite it being necessary to reduce cortisol levels and increase our psychological […]
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This webinar will provide you with a strategy for making it easier to participate in difficult conversations and respond to the difficult questions that often arise in healthcare settings. Exploring the VERS method (VERS: validate, explore, respond and share)
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Join us the April's continuing care sector leadership roundtable - Talking about the importance of personal boundaries.
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Use this template to build your monthly budget.
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We are all complex individuals and supporting neurodiversity should be in conjunction with supporting the needs of everyone on the team; drawing on her journey and expertise, she will delve into the importance of communication and how simple adjustments can foster production, retention and team culture.
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Lisa Lewis, the founder of MindMosaic Inclusive HR, is a seasoned professional with over twelve years of extensive experience in human resources and management. Her proven track record includes resolving complex problems, implementing change management for HR initiatives, and contributing to organizational development.
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In the 1980s, Joe Roberts was homeless in Vancouver’s Downtown Eastside. Overcoming trauma and a history of emotional challenges, within twelve years, he went from Skid Row to CEO. Learn how to respond to difficult emotions during stress, challenge, and change. Research on effective emotional transition shows that individuals, businesses, and organizations need the right […]
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In this interactive one-hour webinar, we will explore how to manage irregular income and budget it to avoid the cost of financial stress. This is intended for hourly, seasonal, commission, contract and/or self-employed individuals.
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The Working Mind for Managers and Leaders Workshop
SafeCare BC Training Centre - Burnaby
September 24 @ 8:30am to 4:30pm
Leadership, Mental Health
Starting at $35
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In this workshop, Joe Roberts draws on personal experience and the science behind burnout and high performance.
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Nobody was born knowing how to manage money and knowing how to avoid the cost of financial stress. Many parents didn’t discuss money at home, and money management wasn’t taught in school. Learning how to manage money the hard way is, well, hard. It doesn’t have to be that way. Creating a monthly spending plan […]
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Childhood pain can take many forms and come in varying degrees.  Examples include neglect, abuse, parentification, growing up with controlling or judgmental parents, not feeling heard, not feeling loved or cared for, being punished or reprimanded, not feeling safe, or perhaps parents having too high expectations of you. Childhood pain can also come from something […]
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This poster provides a quick overview of the services offered by the Care for Caregivers and Care to Speak websites.
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Care2Listen aims to reduce stigma around mental health in the healthcare profession and shed light on the difficulties caregivers face, while also providing accessible resources and support for those who need it.
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This peer support service provides free, unbiased and confidential peer mental health support to ALL healthcare workers. Phone and online chat are available. The service is a part of the Care for Caregivers website.
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This website is an online platform of free online mental health resources and webinars designed for healthcare workers. Created in a partnership by SafeCare BC, the Canadian Mental Health Association BC Division, and the Ministry of Mental Health and Addictions
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Psychological Health and Safety Standard (CSA-Z1003-13) is a document that outlines a systematic approach to developing and sustaining a psychologically healthy and safe workplace. It focuses on mental illness prevention and mental health promotion.
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Created in partnership with Ottawa Public Health, with adapted content from the Mindful Employer, this series of short animated videos aims to raise awareness around the evidence-embedded 13 factors that can impact the mental health of employees in the workplace and encourage conversations on ways to promote psychologically healthy and safe.
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Program planning resources to support worker well-being and decrease the risk of work-related psychological injury or illness.
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Guarding Minds is a tool for employers to effectively assess and address the psychosocial factors known to have an impact on organizational health, the health of individual employees, and the financial bottom line
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The bullying and harassment resource tool kit helps employers and workers to understand their legal duties, and to prevent and address bullying and harassment in the workplace.
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This document contains a step-by-step guide for developing reporting procedures for workplace bullying and harassment, as well as sample procedures and a sample complaint form.
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In long-term care it is increasingly apparent that who is on shift is just as important as how many staff are on shift. Quality care is difficult to achieve when we do not routinely engage with one another in a positive, or civil, manner.
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Care givers share the emotional impact of their work, and why being aware of mental wellness is important.
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Continuing care workers have some of the highest rates of workplace injury compared with all other occupations in BC. Caregivers talk about the impact of injury.
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Options for helping a co-worker whose mental health may be at risk. (Mary Ann Baynton)
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This document summarizes a large literature on theory and evidence about factors associated with better or worse morale, burnout, and satisfaction in work. It also cites a growing number of health care organizations that are innovating in pursuit of joy in work, and often getting significant, measurable results. (Institute for Healthcare Improvement)
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Canadian Mental Health Association
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Continuing care workers experience violence frequently in the course of their work. Hear about the impact of workplace violence, and the need for caregivers to take care of themselves mentally, so they can take care of others.
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This presentation will guide you through the core components of self-compassion and explore the benefits of cultivating this practice.
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Emotional intelligence is our ability to identify and manage our own emotions and reactions - and includes our ability to identify and respond appropriately to the feelings of others.
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In this webinar, you will learn about Confident Parents Thriving Kids Behaviour, what you can expect from the program and how to enroll.
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Learn about the emotional side of coping with grief and change
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Don’t miss the opportunity to learn specific resources such as daily self-care plans, just-in-time techniques and strategies for maintaining healthy coping strategies.
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This webinar provides an overview of the principles of psychological first aid, including what collective care means and how you can help others responsibly.
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During this 1-hour webinar, participants will learn more about acute and chronic stress and explore effective stress management strategies, especially for caregivers.
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In this interactive, reflective webinar, participants will learn practical strategies to help them de-escalate situations in which patients and family members are distressed.
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Learn to n identifying burn-out and vicarious traumatization red flags and get recommendations to support better and understand your teams.
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Learn about the mental health tools and resources that are available for leaders to help support workers and themselves, as well as the actions employers can take to promote psychological safety in the workplace.
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Learn practical strategies on how to support neurodiverse employees and colleagues to be successful on their job.
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. Learn about the signs and symptoms if someone is struggling, strategies for maintaining positive mental health, and the tools and resources available for workers to take care of themselves and to promote psychological health and safety in the workplace.
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Based on teachings from the BounceBack®: Reclaim Your Health program (a free CBT coaching program for Canadians experiencing mild to moderate anxiety or depression), this webinar will cover key skills practitioners can use to pause and reflect on their own well-being. Topics discussed will include:
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This workshop is designed to provide knowledge, increase understanding, develop ideas and strategies for responding to trauma.
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During this webinar, you will learn a simple three-step model that be used to respond effectively to distress.
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This session will explore some common suicide myths, how to use destigmatizing language when talking about suicide, and some essential tools to respond to someone who discloses thoughts of suicide.
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Workers may experience both vicarious trauma and vicarious resilience at the same time. This webinar explores how to mitigate the impacts of vicarious trauma.
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In this webinar you will learn about mental health stigma, and a compassionate approace to reducing stigma.
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Starting at $35
Increase your awareness of mental health, reduce stigma and other barriers to care in the workplace & encourage mental health conversations by transforming the way participants think and talk about mental health and mental illness.
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Learn why visitors may experience different emotions as restrictions are lifted and be able to respond appropriately if confronted.
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The idea is to consider the middle day of the week- WEDNESDAY as the day of wellness at workplace. The Site or Floor Manager to take the lead and do a particular wellness activity with their team members.
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In Health Care incivility among coworkers/different shifts/departments can cause workers a great deal of stress and hostility in the workplace. There is a culture in healthcare that is a ‘sink or swim’ mentality rather than a working together and helping each other out. I have worked in healthcare for 27 years as a care aide.
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Based on the 8 pillars of Holistic Health (Emotional, Financial, Social, Spiritual, Occupational, Physical, Intellectual, Envirnomental) Research has shown that Long Term Care Workers are going to be particularly susceptible to getting sick as they have been functioning in a high state of stress and anxiety over the past two years.
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This session will address the relationship between stress and fatigue and what you can do to help maintain your health, your relationships, and your sanity!
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Learn why healthy sleep matters and how it impacts overall health and performance.
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Bullying and incivility are significant problems in workplaces, homes, schools, and online. SafeCare BC and its members can play a role in creating safe, healthy, and civil workplaces.
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This webinar, presented by Dr. Heather Cooke, Rhonda Croft, and Trish Giesbrecht, discusses the importance of civility in the workplace and strategies that employers and staff can use to create a more collegial work environment.
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This presentation will walk you through the core componenents of self-compassion and explore the benefits of cultivating self-compassion.
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Learn specific resources such as daily self-care plans, just-in-time techniques and strategies for maintaining healthy coping strategies with our experienced specialists.
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Don't miss the opportunity to learn these practical strategies to increase self-awareness about boundaries with our experts.
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Use this template to develop a bullying and harassment policy for your organization.
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Learn to recognize feeling unsettled, use effective self-settling strategies in situations self-setting may be helpful.
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Learn to recognize when someone is intoxicated, exercise your right to refuse unsafe work and how to objectively document intoxication.
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This safety huddle will help you develop a Bullying and harassment policy for your organization.
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Learn about what bullying and harassment is and when to report it.
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Learn about what workplace incivility is, be able to identify your role and how to feel empowered to contribute to a positive work environment.
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Starting at $75
The Mental Health First Aid (MHFA) training course was developed by the Mental Health Commission of Canada to help people provide initial support to someone who may be experiencing decreasing mental well-being or a mental health crisis.
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Taking care of your mental health is just as important as your physical health. Conditions such as stress, anxiety, and loneliness can negatively impact your overall well-being.
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Starting at $44
In this self-paced online course, you’ll learn how stress works; how it impacts your thoughts, feelings, and actions; and evidence-based strategies for enhancing your resiliency at home and in the workplace.
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When a team member experiences workplace violence, the physical impacts may be easy to spot. But, workplace violence impacts healthcare professionals’ physical and mental health. Workplace violence can contribute to anxiety and sleep disorders among healthcare workers. Workers who have experienced emotional, physical, or sexual assault – or any other violent actions – are at […]
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On April 16, 2019, amendments to mental disorder presumption regulations under the Workers Compensation Act took effect.
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Dr. Heather Cooke has more than 20 years of experience working in dementia care in both a front-line and research capacity. Her current research focuses on the workplace relationships of front-line care staff, including workplace incivility and bullying. Heather’s work is supported by the Alzheimer Society of Canada, the Michael Smith Foundation for Health Research, and WorkSafeBC.
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News Story
Learning to take care
October 4, 2017
OHS Blog
My name is Brooke. I’m a Licensed Practical Nurse and I work in Vancouver’s Downtown Eastside. It is one of the most beautiful and authentic places I have ever worked, but it has many challenges.
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We strive to empower those working in the continuing care sector to create safer, healthier workplaces by fostering a culture of safety through evidence-based education, leadership, and collaboration.
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