Words matter

The power of "I" statements

“I” statements help shift difficult conversations from blame to connection. By focusing on your own feelings, the situation, and its impact, you can reduce defensiveness, improve understanding, and build healthier communication habits at work and...

Respect and civility in the workplace

Managing workplace conflict

The incivility epidemic: Why workplace rudeness is on the rise and what we can do about it 

It often starts small.  A co-worker cuts you off during a report. Someone ignores your “good morning.” A team member sends a blunt message with no context. It’s not as obvious as yelling or name-calling,...

Nomination form to the Board of Directors

If you are interested in standing for the Board or wish to nominate an individual to be a part of the Board, please fill out this form and send it—along with a resume or CV—...

Trellis Seniors claims top grand prize, shaking up ninth annual Safety Den 

Burnaby - A glimpse into the future of care unfolded this week at the BC Care Providers Association annual conference in Victoria, where more than 200 care leaders and staff watched Trellis Seniors take home...

Incivility

Dedicated to providing the best care in BC's long-term care or home health sectors, but find yourself navigating the daily drain of workplace incivility? Those seemingly small acts – such as eye-rolling, hushed gossip, or...

Workplace civility and respect: Building a positive team culture

This safety huddle aims to foster a positive work environment for healthcare workers by promoting civility and respect. It aims to help staff define civility and respect, understand the impact of uncivil behaviour on individuals,...

Your shadow is longer than you think: Leading safety by example in healthcare

Your daily actions, not just words, profoundly shape your organization's safety culture and the psychological safety of your teams. This journey towards fostering a truly safe environment for caregivers, residents, and clients is a continuous...