In long-term care it is increasingly apparent that who is on shift is just as important as how many staff are on shift. Quality care is difficult to achieve when we do not routinely engage with one another in a positive, or civil, manner. Our research, conducted pre-pandemic, revealed the impact of uncivil workplace behaviour on care delivery and staff well-being, an impact that has only been exacerbated by COVID-19.

Raise awareness about the nature and impact of workplace incivility on staff well-being and care delivery.

Provide practice-based scenarios, strategies and resources for addressing workplace (in)civility and supportive workplace relationships.

(e.g., health care aide, recreation aide, or support services)

(e.g., manager, supervisor, or administrator)