Civility Matters
An Online Toolkit for Long-Term Care Staff
In long-term care it is increasingly apparent that who is on shift is just as important as how many staff are on shift. Quality care is difficult to achieve when we do not routinely engage with one another in a positive, or civil, manner. Our research, conducted pre-pandemic, revealed the impact of uncivil workplace behaviour on care delivery and staff well-being, an impact that has only been exacerbated by COVID-19.