Designed for leaders and managers, the course uses case studies and interactive discussions so you will:

• Manage better and understand trauma responses and reactions in the workplace
• Know when to call in your provider to assist in a debrief
• Learn how to use supportive conversations and resources to support employees who may be struggling

Some of the topic areas covered include:

• What a traumatic event is.
• What critical incident debriefing is.
• Why a debrief process may be helpful to staff.
• Factors to consider when calling in a provider to facilitate a debrief
• How to inform your staff of a critical debriefing
• How to assess your triggers
• Skills leaders can use when communicating with staff (nonverbal communication, tone, language used and listening)
• Common reactions and responses to trauma (physical, emotional, and work-related changes)
• Immediate reactions and long-term reactions—what to observe and how you can help