Working in health care, can be a challenge at the best of times. However, working during a pandemic has introduced unparalleled layers of stress and anxiety into our long-term care workplaces. Recorded as part of SafeCare BC’s 2020 Hearts and Hands Virtual Conference, Dr. Heather Cooke and Rhonda Croft highlight how to recognize incivility, and most importantly, how kindness, courage, and self-care can help create psychologically safe and healthy workplaces.