Communication in practice

Support Services Appreciation Day is June 18

Building safer spaces

“When I saw the participation rate, which was way above 90 per cent of our care staff who took the training, I thought, okay, there is something here,” says Loren Tisdelle, human resources director at Louis Brier...

Leading from within

“Where’s the room?” Brittany asked, scanning the hallway. Her first workshop had been moved at the last minute, and staff were gathering around makeshift partitions. Residents peered from the windows above, curious eyes following every...

2026 WorkSafeBC inspection initiative: MSI prevention in long-term care

Health and Safety Matters - April 7, 2026

Celebrate Support Services Appreciation Day on June 18

From the housekeeping staff who ensure paths are clean and clear of obstructions, to the physiotherapists who work with residents and clients to build their strength and mobility, support services staff don’t just work in...

Health and Safety Matters - March 31, 2026

What does a towel have to do with care?

A towel, folded the wrong way. Or folded the right way, depending on who you ask. At this year's Hearts and Hands Conference, that small household object became the unexpected lens through which healthcare assistants...

When people feel heard, everything changes

The schedules were on track. Shifts were covered, tasks were completed, and on paper, everything looked fine. But anyone paying attention could feel it — something was missing. At one long-term care home, that something...