Leadership is not just what you say, it's how you show up. 

Nonverbal signals are already speaking for you before any policy is shared or a meeting begins. A calm presence in a crisis, steady eye contact in a tough conversation, or the simple act of being fully present without distractions can carry more weight than words ever will. 

Trust starts with presence 

Picture a long-term care home under pressure. Staff are overworked, families are concerned, and energy is low. A leader who regularly walks the floor, makes eye contact, and listens without interrupting can make people feel supported.  

That quiet presence says I'm here with you more effectively than a dozen well-written emails. 

Now imagine the opposite: a leader who avoids face-to-face interaction, stays glued to a screen in meetings, and crosses their arms while others speak may unintentionally signal disinterest or disapproval.  

Even when words are positive, inconsistent nonverbal cues can undermine trust. 

Motivation is built in small moments 

Inspiring people is rarely about big speeches, and more about how you make them feel.  

These small moments could look like a manager: 

• Leaning in during a conversation, 

• mirroring a team member's tone,  

• or pausing to truly hear someone out. 

These small acts help others feel seen and valued because they communicate respect.  

Responsiveness matters  

Strong leaders know how to read a room, especially during difficult conversations.  

When they notice shifts in posture, tone, or expressions, they adapt. That might mean slowing down, acknowledging tension, or checking in privately afterward. 

Nonverbal communication can mean different things depending on the culture. For some, eye contact shows confidence. For others, it can feel uncomfortable. A good starting point is to notice how someone naturally interacts. If they avoid eye contact, it may help to soften your own. With time and attention, you can better understand what makes each person feel comfortable and build more respectful connections. Leaders who understand  these nuances create a space where everyone feels valued. 

The message you send without saying a word 

When a leader encourages self-care but skips breaks and works late, the message is clear. But so is the message from a leader who takes time to pause, checks in with staff, and models balance under pressure. 

Leadership starts with how you show up. Nonverbal communication is a powerful skill at the heart of how we connect and lead. It's a powerful message, often conveyed through silence. 

If you're interested in learning more about nonverbal communication strategies in the workplace, check out our safety huddle or watch a recap of our Conversation with Leaders session, where we discuss how social intelligence and safety go hand in hand.