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Programs & Services

Programs and Services

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Leading from the Inside Out
Leading from the Inside Out provides a safe space for leaders in continuing care to share their challenges and learn self-care practices.
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The Provincial Violence Prevention Curriculum is recognized as best-practice in violence prevention training for health care workers.
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Guidelines & Regulations

Guidelines and Regulations

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WorkSafeBC has acknowledged an error in calculating the 2025 SafeCare BC levy, which is included in the premiums paid by our two member employer groups–those providing community health support services (classification unit 766006) and those in long-term care (classification unit 766011).
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The Province has introduced a new masking policy for all healthcare workers who provide direct care effective immediately. Staff Requirements Visitor Guidance With an increase in viral respiratory illnesses (VRI) across the province, the Ministry of Health has introduced new masking measures to help control the spread of these illnesses. It's important to remember that […]
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Support Services Appreciation Day | Margaret Ambrose

September 22, 2022

Just before the pandemic hit her site, Margaret worked at another facility helping out. No one really knew what was happening, and everyone took day to day because the information shared changed by the hour. Margaret was sent back to her home site, Langley Lodge when COVID started to spread at an unexpected pace. First, a floor was created for the COVID sick residents, and Margaret cleaned daily in the hot zone. As COVID spread throughout the building and fear took hold. She was one of the people who showed up every day with only a few hours of sleep between shifts.

Margaret spent every day, hour upon hour, talking employees off the ledge so that they came to work and stayed at work. She worked side by side with housekeepers, dietary, and laundry maintenance; she did whatever job needed to be done at that moment. Margaret worked day after day in the positive areas. She was the first on-site and last to leave to the point of exhaustion. Many tears later, the facility and Margaret survived but changed forever.

The lower-spectrum jobs in facilities were rarely recognized or discussed. To me, they are my unacknowledged heroes. Without housekeeping cleaning the rooms daily, attempting to keep infection lower to beat the virus was challenging. New processes began in long-term care that were previously only seen in hospitals, and we tried new ideas to see if they worked. The residents’ home became a war zone, and processes changed hourly to try to beat an invisible foe.

I have nothing but high respect for her and every other worker who puts residents before their own families. In my opinion, that is a true hero.

Submitted by Corrine Burns

Support Services Appreciation Day | Margaret Ambrose

Featured Resources

Celebrating the work of support services staff. The fourth-annual Support Services Appreciation Day is June 26.
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