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The annual member survey helps us respond to your health and safety needs through relevant, quality, and timely education and programming.
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In long-term care it is increasingly apparent that who is on shift is just as important as how many staff are on shift. Quality care is difficult to achieve when we do not routinely engage with one another in a positive, or civil, manner.
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Leading from the Inside Out
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Guidelines and Regulations

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WorkSafeBC’s healthcare and social services planned inspection initiative focuses on high-risk activities in the workplace that lead to serious injuries and time-loss claims.
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WorkSafeBC is releasing a discussion paper with proposed amendments to the Current Rehabilitation Services and Claims Manual that guide wage rate decisions related to short-term and long-term disability compensation. Recommended amendments include: These changes may affect your claims costs. Click here to view the proposed changes and offer feedback to WorkSafeBC – The deadline is 4:30 p.m. on Friday, […]
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Resources for Management

Resources for Addressing Incivility in the Workplace

Below are a list of select resources – TED talks, videos, books, and additional online resources – that further explore incivility, ways in which to address it, and the creation of psychologically healthy and safe workplaces.
Addressing Incivility

Ted Talks and Videos

15 Minutes

When rudeness in teams turn deadly (Chris Turner)

How we treat each other at work has considerable impact on how teams perform, particularly in health care settings. This talk explores the impact of rudeness in the workplace, and highlights how civility can save lives.
55 Minutes

Creating joy in work is the only way to save the NHS (Rachel Pilling and Dan Wadsworth)

Given the health human resource shortage in long-term care, organizations cannot afford to lose employees because of incivility and bullying. Creating a healthy workplace where people who think differently can still work successfully together is key to slowing the revolving door. Retention expert, Cara Silletto, and workplace bullying expert, Dr. Renee Thompson, discuss how to protect new employees and prevent them from falling victim to workplace incivility and bullying.
Addressing Incivility


Read Time : 2-3 minutes

Rudeness: How workplace incivility spirals out of control (Psychology Today)

This article explains how it only takes a few co-workers to display rude behaviours before incivility and rudeness spreads to others potentially resulting in a toxic work environment for all.
Read on Psychology Today
Read Time : 10 Minutes

The price of incivility (Harvard Business Review)

Experts in the field of workplace incivility, Christine Porath and Christine Pearson have collected data from more than 14,000 staff in business across North America. In this article, they highlight their key findings, detail the costs of incivility, and suggest several interventions to address an uncivil workplace.
Read on Harvard Business Review
Read Time : 5-7 minutes

Conversations to inspire and promote a more civil workplace (American Nurse Today)

In this article, Cynthia Clark identifies the key components of a healthy workplace, offers tips on how to prepare for (and engage in) a challenging conversation, and how to nurture a civil and collaborative culture. The article includes the Clark Healthy Workplace Inventory to help you assess and reflect upon the health of your own workplace.
Read on American Nurse Today
Respectful and Difficult Conversations


16 Minutes

How to lead tough conversations (Adar Cohen)

Sometimes all it takes is one conversation to change everything… but that one conversation can often prove difficult to have. Cohen offers up three simple rules to improve your effectiveness in leading difficult conversations.
30 Minutes

Mastering the art of crucial conversations (Joseph Grenny)

Crucial conversations occur when the stakes are high, opinions vary, and the parties involved have strong emotions. We tend to avoid these conversations because we’re afraid we’re going to make matters worse. In this keynote address, Grenny offers key tips for undertaking crucial conversations.
9 Minutes

Eliminating microaggressions: The next level of inclusion (Tiffany Alvoid)

Microaggression is an alternative term used to describe uncivil behaviour. It refers to commonplace verbal, behavioural, or environmental indignities (be they intentional or otherwise) that communicate hostile, derogatory, or negative prejudicial slights and insults. Learn more about microaggression and what you can do to avoid perpetuating it.
Resources for Managers

Additional Online Resources

Guarding Minds at Work

A comprehensive set of free resources to help assess and address the psychological health and safety of workplaces.
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National Standard of Canada on Psychological Health and Safety in the Workplace

A free downloadable guide that outlines a framework to create and sustain a psychologically healthy and safe workplace.
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Additional Book Titles

Mastering civility: A manifesto for the workplace. Grand Central Publishing

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Mastering community: The surprising ways coming together moves us from surviving to thriving. Balance

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Mastering community: The surprising ways coming together moves us from surviving to thriving. Balance

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Crucial conversations: Tools for talking when stakes are high (3rd edition)

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