How we treat each other at work has considerable impact on how teams perform, particularly in health care settings. This talk explores the impact of rudeness in the workplace, and highlights how civility can save lives.

Given the health human resource shortage in long-term care, organizations cannot afford to lose employees because of incivility and bullying. Creating a healthy workplace where people who think differently can still work successfully together is key to slowing the revolving door. Retention expert, Cara Silletto, and workplace bullying expert, Dr. Renee Thompson, discuss how to protect new employees and prevent them from falling victim to workplace incivility and bullying.

This article explains how it only takes a few co-workers to display rude behaviours before incivility and rudeness spreads to others potentially resulting in a toxic work environment for all.

Experts in the field of workplace incivility, Christine Porath and Christine Pearson have collected data from more than 14,000 staff in business across North America. In this article, they highlight their key findings, detail the costs of incivility, and suggest several interventions to address an uncivil workplace.

In this article, Cynthia Clark identifies the key components of a healthy workplace, offers tips on how to prepare for (and engage in) a challenging conversation, and how to nurture a civil and collaborative culture. The article includes the Clark Healthy Workplace Inventory to help you assess and reflect upon the health of your own workplace.

Sometimes all it takes is one conversation to change everything… but that one conversation can often prove difficult to have. Cohen offers up three simple rules to improve your effectiveness in leading difficult conversations.

Crucial conversations occur when the stakes are high, opinions vary, and the parties involved have strong emotions. We tend to avoid these conversations because we’re afraid we’re going to make matters worse. In this keynote address, Grenny offers key tips for undertaking crucial conversations.

Microaggression is an alternative term used to describe uncivil behaviour. It refers to commonplace verbal, behavioural, or environmental indignities (be they intentional or otherwise) that communicate hostile, derogatory, or negative prejudicial slights and insults. Learn more about microaggression and what you can do to avoid perpetuating it.