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Psychological health and safety, often called workplace mental health, encompasses principles and practices to foster a supportive, respectful, and psychologically safe work environment.
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Get PSyched! - October 2025

Using “I” statements

Learn how to use "I" statements to manage your own stress response and reduce internal conflict, fostering a sense of calm during challenging discussions.

What are “I” statements?

“I” statements are a simple yet powerful tool for clear and respectful communication. They allow you to take ownership of your feelings and focus on your perspective of an experience. By framing your concerns around your feelings and needs, you avoid language that sounds like criticism, judgment, or accusations directed at others.

Crucially, "I" statements help regulate your body's nervous system, as they avoid activating your stress response. This helps reduce your internal conflict and encourages healthier and more positive interactions.

How to use “I” statements

The Formula

"I" statements generally follow a simple structure. They are focused on stating how a specific event or situation made you feel, and the request you would like to make. The key is to be specific. Examples of this formula include:

"I feel [emotion] when [specific behaviour or situation]  because [impact]. I need [specific request]."
"When [event] happens, I feel [emotion] because [impact]. I’d like [clear ask]."
The statement can include phrases like:

The power of "I" statements

Individual benefits

Reduced stress
They help regulate your body and prevent activating your stress response.
Improved emotional well-being
They allow you to identify and articulate your own feelings rather than reacting with blame.
Healthier relationships
"I" statements encourage healthier and more positive interactions with others.

Workplace benefits

Reduced conflict

"I" statements focus the conversation on the impact of a situation on you, rather than on the other person's character. This shift reduces the chance of  defensive reactions.

Stronger trust and collaboration

When staff communicate concerns from their own perspective, it demonstrates a commitment to resolving issues without blame. This promotes a workplace mindset of collaboration.

Improved staff well-being

By fostering positive interactions and reducing the stress of potential conflict, "I" statements directly support the emotional health and well-being of staff.

Connection to psychological health and safety

Effective and safe communication is critical to creating and maintaining a psychologically healthy and safe workplace. Since "I" statements reduce conflict and support trust, they are a powerful tool that directly links to the psychological and social support factor in the workplace, fostering a culture of civility and respect.

Strategies for using "I" statements

Use “I statements” properly

Simply starting with “I” and following it with a judgment or criticism is not effective. Be sure to focus on your emotions while avoiding hostility.

Ineffective: “I feel you are disrespectful.”

Effective: “I feel disrespected when my emails aren’t answered.”

Practice re-framing
The next time you want to start with “You are…,” try switching to:

•  I feel…”
• “I notice…”
• “I prefer…”
• “I believe…”
• “I would like…”
Pay attention to your body
Notice how your nervous system responds when you shift from an aggressive “You” statement to a regulated “I” statement. 

This shift is evidence of your nervous system regulating in real-time.
Using “I” statements

Featured Resources

Use this info sheet to learn how “I” statements can be used to shift your workplace communication from blame to connection.
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Strong communication is essential for a safe and respectful healthcare workplace. Learn how using “I” statements can reduce conflict, build trust, and support better teamwork during high-stress situations.
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Using “I” statements resources

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Info Sheet

Words matter

Civility and respect, Communication, Organizational culture

Workplace communication improves when teams use strength-based language, I statements, objective words, and curiosity to build trust.

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Info Sheet

The power of "I" statements

Civility and respect, Communication, Organizational culture

“I” statements help shift difficult conversations from blame to connection. By focusing on your own feelings, the situation, and its impact, you can reduce defensiveness, improve understanding, and build healthier communication habits at work and...

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Safety huddle

Using “I” statements to build team trust

Communication, Psychological Health and Safety

Strong communication is essential for a safe and respectful healthcare workplace. Learn how using “I” statements can reduce conflict, build trust, and support better teamwork during high-stress situations.

View Safety huddle
Resource

Words matter

Communication, Psychological Health and Safety

Communication is a skill that everyone can practice and improve. This info sheet offers four practical tool you can use to help build health workplace relationships.

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Resource

The power of "I" statements

Communication, Psychological Health and Safety

Use this info sheet to learn how “I” statements can be used to shift your workplace communication from blame to connection.

View Resource
Safety huddle

Supporting work-life balance

Balance, Psychological Health and Safety, Work-life balance

Mastering work-life balance is essential for healthcare safety. Discover practical strategies to prevent burnout, manage busy shifts, and improve care for those you support.

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Safety huddle

Improving workplace engagement for better care

Engagement, Psychological Health and Safety

The Improving workplace engagement safety huddle positions engagement as a key factor in staff well-being and quality of care. Engagement is defined as a deep connection to work that can be physical (energized), emotional (passionate),...

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