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Programs & Services

Programs and Services

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Leading from the Inside Out
Leading from the Inside Out waitlist
  • "This program is great and well facilitated. I hope that more healthcare leaders can have the opportunity to participate in this kind of program."
  • "This is a good program and especially helpful to have other participants in the same field of work."
  • "I thought Callie did a great job at providing opportunities for everyone in the group to open, honest and to share their valuable experiences with others."
  • "Working with the other leaders was the most rewarding – to hear other leaders and their struggles and together coming up with self-care strategies to better cope with work-life balance"
Guidelines & Regulations

Guidelines and Regulations

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WorkSafeBC’s healthcare and social services planned inspection initiative focuses on high-risk activities in the workplace that lead to serious injuries and time-loss claims.
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WorkSafeBC is releasing a discussion paper with proposed amendments to the Current Rehabilitation Services and Claims Manual that guide wage rate decisions related to short-term and long-term disability compensation. Recommended amendments include: These changes may affect your claims costs. Click here to view the proposed changes and offer feedback to WorkSafeBC – The deadline is 4:30 p.m. on Friday, […]
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Get PSyched! - February 2024

Civility and respect

Civility and respect are based on showing esteem, care and consideration for others, and acknowledging their dignity.

The Importance of Respect and Civility:

  1. Enhanced job satisfaction: A civil and respectful workplace is linked to higher levels of job satisfaction.
  2. Perceptions of fairness: Such an environment fosters a sense of fairness among employees.
  3. Positive attitudes and morale: It contributes to positive attitudes and improved morale.
  4. Effective teamwork: Teams work better together in a respectful environment.
  5. Personal development and problem-solving engagement: Employees are more inclined towards personal development and actively resolve problems.
  6. Improved relationships: There is a notable enhancement in supervisor-staff relationships.
  7. Reduced absenteeism and turnover: Such a workplace experiences lower levels of sick leave and employee turnover.

Organizations characterized by these values create a positive atmosphere that boosts spirits and enhances work satisfaction. This environment is enjoyable for everyone, including staff, clients, and customers.

Consequences of a lack of civility and respect: In the absence of civility and respect, the workplace may experience:

  • Emotional exhaustion among staff.
  • Increased conflicts and job withdrawal.
  • Higher risks of grievances and legal challenges.

The impact of workplace bullying: Disrespectful behaviour, like bullying, can have serious consequences, including:

  • Psychological issues, depression, and burnout.
  • Anxiety, aggression, and various health complaints.
  • Negative effects on both direct victims and bystanders, including increased stress levels.

Many regions have enacted legislation to address such behaviours, underscoring the seriousness of this issue.

Civility and respect

Featured Resources

In long-term care it is increasingly apparent that who is on shift is just as important as how many staff are on shift. Quality care is difficult to achieve when we do not routinely engage with one another in a positive, or civil, manner.
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Resources and templates provided by WorkSafe BC to help employers and employees identify, address, and prevent bullying and harassment in the workplace. Resources include policy statement templates, FAQs, posters, and fact sheets.
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Civility and respect

Web links

A toolkit that shows how other health-care organizations have addressed psychological health and safety in their environments (includes links to practical tools and templates used in the sector).
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Assessment tools uniquely designed to help the health-care sector assess and mitigate psychological risk (includes a staff survey and organizational review).
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A public pledge from health organizations to show that they value the psychological health and safety of their staff and are committed to taking action on improving their work environments.
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Civility and respect resources

This webinar will provide you with a strategy for making it easier to participate in difficult conversations and respond to the difficult questions that often arise in healthcare settings. Exploring the VERS method (VERS: validate, explore, respond and share)
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In the healthcare industry, teamwork is essential for providing quality patient care. However, promoting teamwork can be a challenge, the infographic bellow will share some tips on how to promote teamwork.
Files Attached
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CREW is Civility, Respect and Engagement in the Workplace. CREW was created to increase job satisfaction by addressing civility in the workplace after receiving negative employee satisfaction survey results.
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We explored the nature and severity of workplace bullying amongst care aides working in long-term care homes. Explore the infographic to see what we learned.
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Consider using the following kindness card templates to print and distribute around your workplace. They can be used to introduce the idea that kindness is contagious, to let team members know how much their work is appreciated, and/or to wish team members a great day. The cards are designed to be printed in a business […]
Files Attached
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The standard is a document that outlines a systematic approach to develop and sustain a psychologically healthy and safe workplace. It focuses on mental illness prevention and mental health promotion. The Standard is intended for everyone, whether or not they have a mental illness. The National Standard of Canada
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Language is not always intended to exclude a person or a group, but it may unintentionally have that effect.
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In Health Care incivility among coworkers/different shifts/departments can cause workers a great deal of stress and hostility in the workplace. There is a culture in healthcare that is a ‘sink or swim’ mentality rather than a working together and helping each other out. I have worked in healthcare for 27 years as a care aide.
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We strive to empower those working in the continuing care sector to create safer, healthier workplaces by fostering a culture of safety through evidence-based education, leadership, and collaboration.