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Leading from the Inside Out
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  • "This program is great and well facilitated. I hope that more healthcare leaders can have the opportunity to participate in this kind of program."
  • "This is a good program and especially helpful to have other participants in the same field of work."
  • "I thought Callie did a great job at providing opportunities for everyone in the group to open, honest and to share their valuable experiences with others."
  • "Working with the other leaders was the most rewarding – to hear other leaders and their struggles and together coming up with self-care strategies to better cope with work-life balance"
Guidelines & Regulations

Guidelines and Regulations

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WorkSafeBC’s healthcare and social services planned inspection initiative focuses on high-risk activities in the workplace that lead to serious injuries and time-loss claims.
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WorkSafeBC is releasing a discussion paper with proposed amendments to the Current Rehabilitation Services and Claims Manual that guide wage rate decisions related to short-term and long-term disability compensation. Recommended amendments include: These changes may affect your claims costs. Click here to view the proposed changes and offer feedback to WorkSafeBC – The deadline is 4:30 p.m. on Friday, […]
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Resources for Front-Line Staff

Resources for Addressing Incivility in the Workplace

Below are a list of select resources – TED talks, videos, books, and additional online resources – that further explore incivility, ways in which to address it, and the creation of psychologically healthy and safe workplaces.
Addressing Incivility

Ted Talks and Videos

15 Minutes

Why being respectful to your co-workers is good for business (Christine Porath)

Our actions in the workplace can influence our colleagues both positively and negatively. This video shares why it is important to act in a civil and respectful manner and how this seemingly simple task can have such a major impact.
Watch
15 Minutes

When rudeness in teams turn deadly (Chris Turner)

How we treat each other at work has considerable impact on how teams perform, particularly in health care settings. This talk explores the impact of rudeness in the workplace, and highlights how civility can save lives.
Watch
15 Minutes

Creating joy in work is the only way to save the NHS (Rachel Pilling and Dan Wadsworth)

If you took 15 seconds to do something now, which could potentially save someone else 30 minutes later, and if that person then did something to save someone else time, considerable time could be saved in a time-strapped workplaces. Not only could this reduce frustration, but it could also increase joy – for your team and your workforce.
Watch
Addressing Incivility

Articles

Read Time : 3-5 minutes

Stopping the downward spiral of incivility (Forbes Magazine)

This article outlines workplace incivility and the need to address it before it spirals into a major workplace issue.
Read on FOrbes
Read Time : 2-3 minutes

Rudeness: How workplace incivility spirals out of control (Psychology Today)

This article explains how it only takes a few co-workers to display rude behaviours before incivility and rudeness spreads to others potentially resulting in a toxic work environment for all.
Read on Psychology Today
Read Time : 3-5 minutes

The benefits of CREW

This infographic highlights findings from a study designed to create more civility, respect, and engagement in a health-care setting.
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Respectful and Difficult Conversations

Ted Talks and Videos

12 Minutes

How to have a good conversation (Celeste Headlee)

This article explains how it only takes a few co-workers to display rude behaviours before incivility and rudeness spreads to others potentially resulting in a toxic work environment for all.
Watch
9 Minutes

Eliminating microaggressions: The next level of inclusion (Tiffany Alvoid)

Microaggression is an alternative term used to describe uncivil behaviour. It refers to commonplace verbal, behavioural, or environmental indignities (be they intentional or otherwise) that communicate hostile, derogatory, or negative prejudicial slights and insults. Learn more about microaggression and what you can do to avoid perpetuating it.
Watch
Respectful and Difficult Conversations

Articles

Read Time : 5-7 minutes

How to navigate conflict with a co-worker (Amy Gallo)

Learn how to work more effectively with colleagues with whom you might not always get along by adopting seven key principles: 1) understand that other may have different perspectives on an issue, 2) be aware of and question your unconscious biases, 3) view conflict as a problem to be solved, 4) identify the outcome you want, 5) be careful how you discuss the issue with others, 6) experiment to find out what might improve the situation, and 7) remain curious about your colleague to learn how you can work together more effectively.
Read on Harvard Business Review
Read Time : 3-5 minutes

How to handle difficult conversations at work (Forbes Magazine)

How to handle difficult conversations at work (Forbes Magazine)
Read on FOrbes
Read Time : 4-5 minutes

We have to talk: A step-by-step checklist for difficult conversations (Judy Ringer)

How do you prepare for a difficult conversation? How do you conduct a difficult conversation respectfully? This article highlights the steps you can take to undertake a difficult conversation without appearing confrontational and accusatory.
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Mindfulness

Ted Talks and Videos

9 minutes

All it takes is 10 mindful minutes (Andy Puddicombe)

When was the last time you did absolutely nothing for 10 whole minutes? Not texting, not talking but just letting your mind wander? This talk illustrates the transformative nature of being mindful and experiencing the moment for just 10 minutes a day.
Read on FOrbes
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We strive to empower those working in the continuing care sector to create safer, healthier workplaces by fostering a culture of safety through evidence-based education, leadership, and collaboration.
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