Erna begins her day early—walking through the home with intention, greeting team members , and checking in on each department she supports. As the Director of Dietary Services, her role extends far beyond the kitchen. For Erna, it’s about ensuring every part of Support Services—dietary, housekeeping, and laundry—comes together to create a seamless, caring experience for residents. She brings her teams together, ensuring everyone understands not just what they do—but why it matters. She empowers housekeeping to see beyond tasks, laundry to recognize the comfort they provide, and dietary to create meaningful dining experiences.

Erna goes above and beyond not by doing everything herself, but by uplifting those around her—creating alignment, fostering collaboration, and always keeping the resident at the center.

Because to Erna, exceptional care isn’t delivered by one department—it’s created when every team works together with purpose, compassion, and heart