In a multicultural healthcare environment like Vancouver’s, leaders play a pivotal role in both giving and receiving feedback. Yet, many leaders lack the cultural awareness needed to navigate feedback dynamics effectively. Without this lens, even well-intentioned communication can be misinterpreted or silenced—limiting team growth, collaboration, and innovation.

This interactive webinar explores how cultural values shape feedback styles and provides practical tools to foster a safer, more inclusive feedback culture. Participants will learn how to recognize their own feedback tendencies, understand how feedback may be perceived differently across cultures, and adapt their communication strategies accordingly. By strengthening their cultural competency, healthcare leaders will be better equipped to engage all team members—especially those who may hesitate to speak up and unlock valuable perspectives that enhance team performance and patient care.

By the end of this webinar, participants will be able to:

Increase Awareness:

• Recognize the cultural context they bring to giving and receiving feedback.
• Identify their natural feedback style (e.g., direct vs. indirect).
• Understand how their feedback approach might be perceived by colleagues from different cultural backgrounds.

Develop Skills:

• Initiate open conversations with their teams about cultural feedback norms and preferences.
• Navigate and adapt feedback practices across diverse cultural contexts.
• Encourage and draw out feedback from quieter or more reluctant team members.