This webinar, presented by Dr. Heather Cooke, Rhonda Croft, and Trish Giesbrecht, discusses the importance of civility in the workplace and strategies that employers and staff can use to create a more collegial work environment.

Working in health care, can be a challenge at the best of times. However, working during a pandemic has introduced unparalleled layers of stress and anxiety into our long-term care workplaces. Recorded as part of SafeCare BC’s 2020 Hearts and Hands Virtual Conference, Dr. Heather Cooke and Rhonda Croft highlight how to recognize incivility, and most importantly, how kindness, courage, and self-care can help create psychologically safe and healthy workplaces.

In this webinar, Dr. Heather Cooke provides an overview of findings from a 2018/19 research study examining workplace incivility and bullying in two long-term care homes. The 35-minute presentation is followed by a question-and-answer period.