When it comes to going above and beyond, Laila, our Service Coordinator at Classic LifeCare, leads by example.
In her role, Laila supports older adults and other individuals requiring care, living at home, helping coordinate services that allow them to stay safe and independent. But her care doesn’t stop at coordination, she actively steps into meeting her clients where they are, both physically and emotionally.

In Comox, Laila has run foot care clinics for years, offering essential care that many clients, including veterans, rely on. For some, these clinics are more than just a health service. They’re a connection point, a chance to be seen, heard, and cared for with compassion and respect. Many clients return regularly, not just because they need care, but because they trust Laila and her team.
Laila also saw a gap in how end-of-life care was being approached and chose to act. She pursued additional training to become a certified Death Doula, allowing her to support clients and families during some of life’s most difficult transitions. Through thoughtful conversations and planning, she helps people express their wishes and values, creating space for a more dignified, empowered end-of-life experience.

“It’s about giving people the ability to focus on living well, right to the end,” Laila says. “Having support in those final days can make a huge difference.”

From foot care to final care, Laila exemplifies how support services staff can create care experiences that go far beyond expectations, making a lasting impact on the lives of clients and their families.

Submitted by Ritthvik Joshi

Endorsements:
• “Some people are born to make a difference; she is one of them. With a heart full of compassion and a passion that mirrors our mission, vision and values, she was made to help others and lift those around her. Her purpose and our purpose are one and the same.”
-Yvette Litterscheidt, Executive Leader, Classic LifeCare

• “We’d like to extend our heartfelt thanks to Laila for truly embodying our mission of enriching lives through compassionate care. Her commitment to going above and beyond, taking the time to truly listen to each client and understand their individual stories, has made a lasting impact. Laila ensured that every person received not just care, but care tailored to who they are. Her unwavering support, positive attitude, endearing smiles, for our dedicated health care workers also helped foster a stronger, more connected community. We’re so grateful for everything she brings to the Classic team.”
-Susan Fulton, Clinical Leader, Classic LifeCare