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SCENARIO

Venting on social media

Harpreet was frustrated with one of her colleagues, Sukhi, after their shift this morning and wrote a scathing Facebook post. While she did not name Sukhi directly, it was obvious who she was talking about. Harpreet realized that this was inappropriate and deleted the comment later that afternoon. A different colleague had already seen the post, taken a screenshot before it was deleted, and showed it to Sukhi.

Question 1

If you were Harpreet, what could you have done differently?

Conversation Starters:

To initiate the conversation with Sukhi:

"Hi Sukhi, do you have a few minutes to talk in private when you get a chance? There was something from our shift this morning I wanted to clear the air about."

During the conversation:

"When [specific event] happened this morning, I felt frustrated because [explain the impact on you using 'I' statements]. I'm hoping we can talk it through so we can work better together."

Self-talk to prevent posting:

"I'm really angry right now. Posting this will feel good for a minute, but it's unprofessional and will only make things worse. I need to take a walk and calm down before I decide what to do."

Further reflection: What should Harpreet have done once she realized her mistake in writing the post?

  • Apologize: Explain and apologize to Sukhi you are sorry for the post.
  • Acknowledge: Let her know it was the wrong way to handle things. Promise it will not happen again, and show that you have learned from it.
  • Resolve: Ask for a private talk to clear the air. Discuss what happened during the shift and how you can both move forward in a positive way.
  • Respect: Use "I" statements to share how you felt. Focus on solving the problem and taking responsibility instead of blaming others.
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