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SCENARIO

Addressing untrue comments

Martha overhears Sharon telling their supervisor that Martha never makes her residents’ beds. Martha knows that this statement is untrue and is upset that Sharon is making her look bad.

Question 1

If you were Martha, what would you do?

Conversation starters:

Feedback approach:

"Hi Sharon, I overhead you telling the supervisor that I haven't been making the beds. I want to make sure I'm doing my job well, can you give me some feedback? I want to be sure I'm doing my part for the team."

Checking in approach:

"Hi Sharon, do you have a minute? I heard you mention to our supervisor that I missed some of the beds. I want to make sure I'm doing my job properly. Can you let me know what you saw so I can improve for next time?"

 

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