Responding publicly can escalate the situation and draw more attention to the conflict in front of residents and coworkers. While the behaviour may need to be addressed, reacting in the same moment and volume can increase tension rather than resolving the issue constructively.

Setting boundaries is important, but addressing the issue immediately in a public setting can still escalate emotions and create further discomfort for everyone involved. Waiting for a quieter moment allows the conversation to be more thoughtful and less reactive.

This choice is about staying calm and professional. By waiting for a quiet time to talk, you keep the situation from getting worse. It allows you to tell Liz that yelling is not okay, which helps set a boundary for how you want to be treated. Often, the best strategy is a combination of both C and D.

This option leads with kindness by approaching with empathy and openness to understand. Often, the best strategy is a combination of both C and D.