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Leading from the Inside Out
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  • "This program is great and well facilitated. I hope that more healthcare leaders can have the opportunity to participate in this kind of program."
  • "This is a good program and especially helpful to have other participants in the same field of work."
  • "I thought Callie did a great job at providing opportunities for everyone in the group to open, honest and to share their valuable experiences with others."
  • "Working with the other leaders was the most rewarding – to hear other leaders and their struggles and together coming up with self-care strategies to better cope with work-life balance"
Guidelines & Regulations

Guidelines and Regulations

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WorkSafeBC’s healthcare and social services planned inspection initiative focuses on high-risk activities in the workplace that lead to serious injuries and time-loss claims.
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WorkSafeBC is releasing a discussion paper with proposed amendments to the Current Rehabilitation Services and Claims Manual that guide wage rate decisions related to short-term and long-term disability compensation. Recommended amendments include: These changes may affect your claims costs. Click here to view the proposed changes and offer feedback to WorkSafeBC – The deadline is 4:30 p.m. on Friday, […]
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Shelly Cantelo – What it Takes to Create a Safety Culture

September 17, 2019

Developing and maintaining strong safety practices and attitudes is fundamental to workplace safety.

Two years ago, Brocklehurst Gemstone Care Centre, in Kamloops, joined SafeCare BC’s Tailored Outreach Program, which helps organizations assess their own health and safety program and identifies opportunities for improvement.

After receiving a gap analysis, and taking stock of their risk rating with WorkSafeBC, Clinical Practice and Safety Manager Shelly Cantelo and her team decided to take robust action to build a culture of safety at Gemstone.

SafeCare BC spoke to Cantelo about what it takes to create and sustain a safety culture in an organization.

What does building a safety culture mean to you?

Building a safety culture means that as soon as you step into the doors of Gemstone you are thinking about safety; you are thinking about coming into work and leaving in the same condition; making sure residents are safe; and making sure that while being in a safe environment, the focus on quality of care remains.

What has been the impact of your work?

Staff are now thinking on their feet. They are more aware—our motto is “Be Aware, Take Care.” We have seen an increase in near misses, and staff are noticing and reporting them more.

And because of the Safety Star program we created, staff began advocating for each other. When a staff member sees an unsafe act, the program teaches them that they can say something to a colleague without sounding bossy. It establishes open communication and allows staff to look out for each other.

Do you face any resistance to the work you are doing?

Not at all. We made it fun. We hired a graphic designer, had posters and colourful lanyards made. We didn’t create more work for staff. We told them, “Yes, we are making you a Safety Star, but really, you already are a safety star.” They are doing things they already know how to.

Can you offer advice for organizations that want to create a safety culture?

Communication is key. Get your Occupational Health and Safety Committee involved and get buy-in from team leaders and supervisors, because it trickles down. Make sure staff can provide input, and that they are invested in it. Take it one step at a time.

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We strive to empower those working in the continuing care sector to create safer, healthier workplaces by fostering a culture of safety through evidence-based education, leadership, and collaboration.
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