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Psychological health and safety, often called workplace mental health, encompasses principles and practices to foster a supportive, respectful, and psychologically safe work environment.
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SCENARIO

Responding to call bells

Steven has noticed that when he calls Laura for support with resident transfers, she often does not answer her phone. This has happened several times and has made it difficult for him to complete transfers safely and efficiently. Steven has overheard others make comments that they are also feeling frustrated with Laura because she rarely assists them with patient transfers either. 

Question 1

If you were Steven, what would you do?

Conversation starters:

Simple and direct:

“I’ve noticed that when I call for help moving a resident, I haven't been able to reach you. I’m worried about this because I want to make sure we are both moving residents safely. I’d love for us to come up with a plan so we can find each other easily during our shift. What is the best way for me to ask you for help?”

Safety first:

“Hey Laura, do you have a minute? I noticed I am having a hard time getting a hold of you lately when I need help with a resident. I want to make sure we’re both staying safe and not lifting alone. Can we figure out a better way to reach each other when one of us needs a hand? What works best for you?”

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