“Where’s the room?” Brittany asked, scanning the hallway. Her first workshop had been moved at the last minute, and staff were gathering around makeshift partitions. Residents peered from the windows above, curious eyes following every move. She paused, took a deep breath, and said, “Okay, let’s do this.”  

That moment full of uncertainty, adaptation, and focus set the tone for every session she’s led since. 

Before healthcare, Brittany Murray worked in hospitality and film, navigating busy hotel lobbies and bustling film sets. She learned to notice the small details, anticipate what people needed before they asked, and keep things running smoothly even when everything around her was changing. Those same instincts, she discovered, made her well-suited for long-term care, where a calm presence and careful attention can make all the difference for staff and residents alike. When she joined West Coast Seniors Housing Management, she became a peer facilitator through the Peer Facilitator Program, which trains in-house educators to support colleagues in health and safety. Brittany realized she could apply her skills not only to care for residents but also to create safer, more confident workplaces for her team.  

Since March 2024, she has been travelling to care homes across the province, running workshops on violence prevention and safe handling. By June 2025, she earned her certification as a trainer. In just six months, she led 15 sessions, taking the time to get to know each team and shaping the workshops to fit their way of working. 

By her third workshop, she was learning lessons no handbook could teach. One team was tense after a recent incident, and the staff were hesitant to speak up. She noticed the small signals and guided the group with questions and exercises that encouraged them to share. Slowly, the room began to open. Staff started trading tips, laughing at small mistakes, and sharing ways to stay safe. 

By the end, the energy had shifted dramatically. People left the session talking about what they had learned and how they could use it the very next day. It was a reminder that her work revolved around creating moments where staff felt capable, supported and ready to respond. 

Each workshop is customized to the group in front of her, with exercises and examples that resonate, so participants walk away standing taller, speaking up more, and feeling more confident handling situations, they once found uncertain.  

“When someone tells me they used a technique from a workshop to prevent an incident or help a colleague feel safer, that’s when I know this work matters,” she says. 

The effect spreads quietly but steadily. Teams talk to each other, share ideas, and notice risks before they become problems.  

Her work shows that teaching skills is only part of the story. The real change happens when people believe they can handle challenges and know they are not alone. Every session builds that belief.  

Every story, tip, and confidence gained ripples outward. Investing in facilitators like her makes care homes stronger, safer, and more connected, and your team can do the same by learning more about the program or growing a team of facilitators at your site.