Addressing the issue publicly during report can quickly put someone on the defensive and embarrass them in front of coworkers. When people feel called out, they are less likely to engage constructively. These conversations are usually more productive when handled privately and respectfully.
Responding with sarcasm only escalates tension and contributes to the same disrespectful dynamic. Instead of improving communication, it reinforces negative behaviour and can undermine Marten’s credibility as the nurse responsible for leading the shift.
Escalating the issue before attempting a direct conversation can damage working relationships and create unnecessary conflict. Many workplace misunderstandings can be resolved through respectful communication first. Management involvement is usually more appropriate after efforts to address the situation directly have been attempted.
Option D is the preferred option because it validates the experience of the HCA has and shows that this experience and familiarity with the resident is seen and valued. It also invites employee participation which reinforces a team mentality.
