Option A and option D are the preferred answers. Option A is effective because it is direct, mature, and focuses on future collaboration. Option D is an effective communication strategy that helps calm the situation by showing humility and respect.

Escalating the issue to management before attempting a direct conversation can strain working relationships. Many misunderstandings can be resolved through respectful communication between coworkers first, and involving a manager too early may make the situation more adversarial.

Although Lisa’s frustration is understandable, confronting someone in an accusatory way can quickly make the conversation defensive and unproductive. The focus shifts from learning and teamwork to conflict, which makes it harder to build a supportive working relationship.

Option A and option D are the preferred answers. Option A is effective because it is direct, mature, and focuses on future collaboration. Option D is an effective communication strategy that helps calm the situation by showing humility and respect.