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Resources & Tools

Resources and Tools

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Resources and services to support your well-being and psychological safety at work.
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In long-term care it is increasingly apparent that who is on shift is just as important as how many staff are on shift. Quality care is difficult to achieve when we do not routinely engage with one another in a positive, or civil, manner.
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Programs & Services

Programs and Services

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We are dedicated to providing comprehensive occupational health and safety (OHS) consulting services tailored to your needs.
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Psychological health and safety, often called workplace mental health, encompasses principles and practices to foster a supportive, respectful, and psychologically safe work environment.
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The Provincial Violence Prevention Curriculum is recognized as best-practice in violence prevention training for health care workers.
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Guidelines & Regulations

Guidelines and Regulations

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WorkSafeBC is holding a second public hearing this month on proposed changes to the Occupational Health and Safety Regulation related to combustible dusts.
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Amendments to the Occupational Health and Safety Regulation (OHSR), Part 5: Chemical Agents and Biological Agents – Emergency Planning came into effect on February 3, 2025. Changes include additional requirements to minimize the risk, likelihood, and harm caused by an emergency involving hazardous substances.   Hazardous substances include biological, chemical or physical hazards that may reasonably […]
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SCENARIO

Gossip in the Break Room

It’s mid-afternoon on a busy unit, and several staff members are taking their break at the same time. The room is small, the kettle is boiling, and people are chatting casually while grabbing snacks from their bags.

As Jordan walks in, they notice two coworkers — Mira and Asha — whispering at the corner table. The volume rises just enough for Jordan to catch snippets:

“Honestly, she’s so slow… I don’t know how nights put up with her.”
“I heard the manager is already fed up.”

Jordan freezes for a second when they realize the comments are about Leila, a newer care aide who has been trying hard to learn the routines. Moments later, Leila herself steps into the room with her lunch in hand. The whispering stops instantly.

Leila looks around, senses the tension, and quietly sits alone by the window.

Jordan feels uncomfortable. They know gossip can damage trust, create cliques, and make new staff feel unsafe — but they’re unsure how to step in without igniting conflict.

This moment becomes a choice: say nothing and let the gossip keep circulating… or find a way to shift the tone toward respect and support.

Question 1

Addressing the gossip in the moment

Jordan overhears two colleagues gossiping about a newer care aide, and Leila walks into the break room right as it happens. What is the most constructive thing Jordan can do in the moment?
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Question 2

Following up privately

Later in the shift, Jordan is still thinking about the gossip. What is the most appropriate way to follow up with the colleagues who were involved?
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Why addressing gossip matters

Gossip may seem small in the moment, but it can have a major impact on how safe, supported, and valued people feel at work. Redirecting the conversation and following up respectfully helps prevent cliques, reduces anxiety among new staff, and strengthens trust within the team.
Gossip erodes trust and psychological safety — especially for new staff.
Redirecting the moment with kindness can send a powerful message without escalating conflict.
Private, respectful conversations support accountability while preserving working relationships.
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We strive to empower those working in the continuing care sector to create safer, healthier workplaces by fostering a culture of safety through evidence-based education, leadership, and collaboration.
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